IBS supports the organization, operation and improvement of activities at strategic border crossing points.
IBS – ITM Border Services is a subsidiary of the ITM Group specializing in border services and the optimization of operations at strategic border crossing points. The entity works to structure flows, strengthen fluidity, improve the user experience and support the reliable operation of border facilities.
Mission
Contribute to border operations that are smoother, better coordinated and better monitored, thanks to operational expertise adapted to the realities of each site.
Vision
To become a leading partner in the operation and improvement of strategic border crossing points in Africa.
Six principles guide IBS teams in the field and in relations with stakeholders.
Honour commitments, procedures and operational continuity.
Act with transparency, responsibility and respect for institutional frameworks.
Pay constant attention to procedures, data and details.
Foster coordination between all stakeholders.
Take users' needs and journey into account.
Regularly observe, measure and improve operations.
IBS benefits from the ITM Group's experience, mobilization capabilities and ecosystem. This affiliation can support complementary skills in human resources, logistics, technology, maintenance and services to organizations, subject to validation of the synergies actually available.
The IBS difference
IBS operates within a strict framework of responsibility, confidentiality and coordination with the competent authorities.
Respect applicable institutional frameworks.
Protect operational information.
Mobilize trained teams.
Support business continuity.
Document operations.
Work in coordination with the competent authorities.
Communicate responsibly.
