IBS assists users and coordinates the parties involved to simplify the journey at border crossing points.
The challenge
Lack of information, poorly understood formalities and too many different contacts.
The IBS response
Information points, assistance, guidance, request management and coordination.
Key benefit
A clearer journey and a better experience for users.
A precise scope, adapted to the mandate and configuration of each site.
Information and guidance points.
Assistance with formalities.
Management of user requests.
Coordination of stakeholders.
Information materials and signage.
Facilitation agent on site.
Who it is for
Administrations, customs and immigration services, travellers, drivers, traders and operators.
Four to six measurable results, validated with the partner when defining the system.
Journey better understood by users
Simplified formalities
Clearer points of contact
Reduced assistance burden for administrations
Improved overall experience
Diagnosis, design, deployment, steering and improvement: IBS's standard process, applied to this service.
Analyse flows, stakeholders, infrastructure and constraints.
Define the system, circuits, responsibilities and indicators.
Mobilize teams, install tools and put procedures in place.
Manage day-to-day operations, assistance and supervision.
Collect data, track incidents and produce reports.
Adjust the system based on field observations.
No. IBS supports formalities and guidance, in permanent coordination with the competent authorities.
All users of the crossing point: travellers, drivers, traders, importers and exporters.
Tell us about your context, constraints and objectives: our team will respond with a tailored proposal.
