IBS improves the guidance, information and comfort of every user of the border crossing point.
The challenge
Insufficient signage, lack of information and unnecessary movements.
The IBS response
Journey mapping, signage, information materials and guidance agents.
Key benefit
A simpler, better organized and more professional experience.
A precise scope, adapted to the mandate and configuration of each site.
User journey mapping.
Design and installation of signage.
Information materials.
Guidance agents.
Listening to users and continuous improvement.
Who it is for
Travellers, drivers, traders and all users of border crossing points.
Four to six measurable results, validated with the partner when defining the system.
Simplified journey
Easier guidance
Information available at the right time
More professional image for the site
Stronger user satisfaction
Diagnosis, design, deployment, steering and improvement: IBS's standard process, applied to this service.
Analyse flows, stakeholders, infrastructure and constraints.
Define the system, circuits, responsibilities and indicators.
Mobilize teams, install tools and put procedures in place.
Manage day-to-day operations, assistance and supervision.
Collect data, track incidents and produce reports.
Adjust the system based on field observations.
No. Signage and agents complement each other: the former guides, the latter handle complex situations.
Tell us about your context, constraints and objectives: our team will respond with a tailored proposal.
